Home Concierge Help & FAQs

If you are unhappy with ANY part of your cleaning for absolutely any reason we will re-clean those areas, 100% free of charge and if after that you’re still not satisfied we will give you a full, no-questions-asked, on-the-spot 100% refund.

Please note that no refund will be offered if a re-clean is denied.

Absolutely! This means that you are 100% covered in case any of our cleaners have an accident in your home. It also means that in the rare case that something were to be damaged, you would be fully compensated. Thankfully, both of these are incredibly rare occurrences.

Yes, this is the easiest option for regular cleanings. It gives you much more freedom and as all of our cleaners are fully vetted and insured, you should have no worries about leaving your key to them.

Cleaning is a tough job. There’s a reason why some magazines recommend it as a great form of exercise! We also know that without our cleaners we’d be nothing. They’re the face of our company, so we treat them with the respect they deserve and reward them with great wages. This is what allows us to attract the very best cleaners for you.

We always make sure that the same teams go out to the same houses. This allows you to be comfortable knowing exactly who’s in your home.

If your regular cleaner goes on holidays or gets sick, then we will try our very best to provide a replacement cleaner. You will of course be notified of this change beforehand.

To become a trusted Home Concierge cleaner you first have to pass our rigorous testing. Firstly, all cleaners are interviewed in their own homes. Then they’re thoroughly reference checked. After that, their cleaning ability and knowledge is put to the test. They will be sent in to clean another member of staff’s home (with their permission of course!). They’ll then be scored in different areas including attention to detail and efficiency. If they pass all of that they are hired on a trial basis where their progress is monitored and after their trial is up they can officially join the team here at Home Concierge. This is exactly how we’re able to guarantee you such high quality cleanings each and every time.

Booking your cleaning is simple. Go to our encrypted booking page and choose the date and time you’d like us to clean your home. It only takes 60 seconds and you’ll receive your confirmation by email within 15 minutes.

That’s okay. We have plenty of other ways for you to book! You can book over the phone by calling us on 1800 911 096 at any time between 8:00AM-8:00PM, any day of the week (yes even weekends!) If you can’t call us for whatever reason then you can send an email to [email protected] and either request a callback or make a booking. Lastly you can talk with us on our website’s live chat function. Click that “Home Concierge Live Chat” bubble in the bottom right of your screen to be connected with one of our team and they’ll help you out.

We only accept payment by credit or debit card because it’s safer and more convenient for our clients and our cleaners.

But please rest assured that your information is 100% secured by 256-bit SSL encryption from Stripe, one of the leading online payment processors.

You will only be billed AFTER you are happy with your cleaning and you are fully covered by our guarantee:

“If you are unhappy with ANY part of your cleaning for absolutely any reason we will re-clean those areas, 100% free of charge and if after that you’re still not satisfied we will give you a full, no-questions-asked, on-the-spot 100% refund.”

Please note that no refund will be offered if a re-clean is denied.

Your receipt will be automatically emailed to you after your cleaning.

You can login to your account here and cancel your booking yourself.

To amend a booking you will need to call us on 1800 911 096, email us at [email protected] or chat with us on our live chat function, which can be accessed by clicking the bubble in the lower right of your screen.

Ideally, you’d book your cleaning as far in advance as possible so that you can secure your preferred time slot. However we’re sometimes able to facilitate last minute bookings. Please get in touch on 1800 911 096 to check our availability.

To use your voucher or discount code just enter the code on the discount code box on our online booking page.

We will only ever charge your card AFTER you are happy with your cleaning.

Yes, very safe. We use the same levels of encryption as online banks. We use Stripe (stripe.com) to process our card payments. Their platform is fully SSL encrypted and they’re trusted to handle sensitive transactions by many major companies all around the world. Stripe was actually started originally by 2 Irish guys. Its valuation is now into the billions.

Home Concierge is the highest rated cleaning company in Dublin. Quite simply, so far nobody has been able to match our cleaning quality or our level of customer care. We take the hassle out of keeping your home clean. Why waste your precious time slaving away when we can take care of it for you. We offer a streamlined online booking system that takes only 60 seconds to schedule a cleaning. We have unrivaled communication via phone, email or live chat. Finally, our flat-rate pricing and thorough cleaning checklists mean you know exactly what you are getting and that we will stay until the job is done!

Easily Contactable – We give you four different ways to quickly get in contact.

Good Communication – If we’re going to be late, for any reason, we will contact you to let you know, as soon as we realise and we’ll give you an accurate new time of our arrival.

Honesty – If we break or damage something in your home we’ll do everything in our power to make it right even if that means a full refund or giving you our insurance details. And you can be sure we will stay in constant contact until the issue is resolved.