Trust & Safety
What is your 100% satisfaction guarantee policy?
If you are unhappy with ANY part of your cleaning for absolutely any reason we will re-clean those areas, 100% free of charge and if after that you’re still not satisfied we will give you a full, no-questions-asked, on-the-spot 100% refund.
Please note that no refund will be offered if a re-clean is denied.
Are you and your cleaners fully insured?
Absolutely! This means that you are 100% covered in case any of our cleaners have an accident in your home. It also means that in the rare case that something were to be damaged, you would be fully compensated. Thankfully, both of these are incredibly rare occurrences.
Can I leave my keys with my cleaner?
Yes, this is the easiest option for regular cleanings. It gives you much more freedom and as all of our cleaners are fully vetted and insured, you should have no worries about leaving your key to them.
Do you treat your cleaners well?
Cleaning is a tough job. There’s a reason why some magazines recommend it as a great form of exercise! We also know that without our cleaners we’d be nothing. They’re the face of our company, so we treat them with the respect they deserve and reward them with great wages. This is what allows us to attract the very best cleaners for you.
Can you provide the same cleaners each time?
We always make sure that the same teams go out to the same houses. This allows you to be comfortable knowing exactly who’s in your home.
Can you replace my cleaners if they go on holidays?
If your regular cleaner goes on holidays or gets sick, then we will try our very best to provide a replacement cleaner. You will of course be notified of this change beforehand.
How do I know your cleaners are trustworthy?
To become a trusted Home Concierge cleaner you first have to pass our rigorous testing. Firstly, all cleaners are interviewed in their own homes. Then they’re thoroughly reference checked. After that, their cleaning ability and knowledge is put to the test. They will be sent in to clean another member of staff’s home (with their permission of course!). They’ll then be scored in different areas including attention to detail and efficiency. If they pass all of that they are hired on a trial basis where their progress is monitored and after their trial is up they can officially join the team here at Home Concierge. This is exactly how we’re able to guarantee you such high quality cleanings each and every time.