Home Concierge Help & FAQs

If you’re not happy with any aspect of your cleaning, simply let us know within 48 hours and we’ll send out a team to fix the areas you are unhappy with, for free! If, after that, you’re still not happy enough to recommend us to a friend, we’ll give you a full, no-hassle refund.

Absolutely! This means that you are 100% covered in case any of our cleaners have an accident in your home. It also means that in the rare case that something were to be damaged, you would be fully compensated. Thankfully, both of these are incredibly rare occurrences.

Yes, this is the easiest option for regular cleanings. It gives you much more freedom and as all of our cleaners are fully vetted and insured, you should have no worries about leaving your key to them.

Cleaning is a tough job. There’s a reason why some magazines recommend it as a great form of exercise! We also know that without our cleaners we’d be nothing. They’re the face of our company, so we treat them with the respect they deserve and reward them with great wages. This is what allows us to attract the very best cleaners for you.

We always make sure that the same teams go out to the same houses. This allows you to be comfortable knowing exactly who’s in your home.

Of course we can. If your regular cleaner goes on holidays or gets sick, there will never be any interruption to your service and a replacement will be provided. You’ll of course be notified of this change too.

To become a trusted Home Concierge cleaner you first have to pass our rigorous testing. Firstly, all cleaners are interviewed in their own homes. Then they’re thoroughly reference checked. After that, their cleaning ability and knowledge is put to the test. They will be sent in to clean another member of staff’s home (with their permission of course!). They’ll then be scored in different areas including attention to detail and efficiency. If they pass all of that they are hired on a trial basis where their progress is monitored and after their trial is up they can officially join the team here at Home Concierge. This is exactly how we’re able to guarantee you such high quality cleanings each and every time.

Booking your cleaning is simple. Go to our encrypted booking page and choose the date and time you’d like us to clean your home. It only takes 60 seconds and you’ll receive your confirmation by email within 15 minutes.

That’s okay. We have plenty of other ways for you to book! You can book over the phone by calling us on 1800 911 096 at any time between 8:00AM-8:00PM, any day of the week (yes even weekends!) If you can’t call us for whatever reason then you can send an email to info@homeconcierge.ie and either request a callback or make a booking. Lastly you can talk with us on our website’s live chat function. Click that “Home Concierge Live Chat” bubble in the bottom right of your screen to be connected with one of our team and they’ll help you out.

We only accept payment by credit or debit card because it’s safer and more convenient for our clients.

But please rest assured that your information is 100% secured by 256-bit SSL encryption from Stripe, one of the leading online payment processors.

You will only be billed AFTER you are happy with your cleaning and you are fully covered by our guarantee:

“If you are unhappy with ANY part of your cleaning for absolutely any reason we will re-clean those areas, 100% free of charge and if after that you’re still not satisfied we will give you a full, no-questions-asked, on-the-spot 100% refund.”

Your receipt will be automatically emailed to you after your cleaning.

You can login to your account here and cancel your booking yourself.

To amend a booking you will need to call us on 1800 911 096, email us at info@homeconcierge.ie or chat with us on our live chat function, which can be accessed by clicking the bubble in the lower right of your screen.

Ideally, you’d book your cleaning as far in advance as possible so that you can secure your preferred time slot. However we’re often able to facilitate last minute bookings. Please get in touch to check our availability.

To use your voucher or discount code just enter the code on the discount code box on our online booking page.

We will only ever charge your card AFTER you are happy with your cleaning.

Yes, very safe. We use the same levels of encryption as online banks. We use Stripe (stripe.com) to process our card payments. Their platform is fully SSL encrypted and they’re trusted to handle sensitive transactions by many major companies all around the world. Stripe was actually started originally by 2 Irish guys. Its valuation is now into the billions.

Home Concierge is the highest quality cleaning company in Dublin. Quite simply, so far nobody has been able to match our cleaning quality or our level of customer care. We take the hassle out of keeping your home clean. Why waste your precious time slaving away when we can take care of it for you. We offer a streamlined online booking system that takes only 60 seconds to schedule a cleaning. We have unrivaled communication via phone, email or live chat. Finally, our flat-rate pricing and thorough cleaning checklists mean you know exactly what you are getting and that we will stay until the job is done!

Easily Contactable – We give you four different ways to quickly get in contact.

Good Communication – If we’re going to be late, for any reason, we will contact you to let you know, as soon as we realise and we’ll give you an accurate new time of our arrival.

Honesty – If we break or damage something in your home we’ll do everything in our power to make it right even if that means a full refund or giving you our insurance details. And you can be sure we will stay in constant contact until the issue is resolved.

We need to charge a rescheduling/cancellation fee because as we reserve a time especially for you, we are unable to schedule another job in that place at such short notice and our cleaners must still be paid even if you cancel your cleaning. We appreciate your understanding.

For Regular/Standard Cleanings

If you cancel/reschedule within 24 hours of our scheduled arrival time you will be charged a €50 cancellation fee.

If you cancel/reschedule a cleaning within 2 hours of our scheduled arrival time you will be billed for the full value of your cleaning.

For Once Off/Deep Cleanings

If you cancel/reschedule within 24 hours of our scheduled arrival time you will be charged a €50 cancellation fee.

If you cancel/reschedule a cleaning within 2 hours of our scheduled arrival time you will be billed for the full value of your cleaning. (If you have booked a cleaning on one of our hourly rates you will be billed €150 instead.)

We appreciate your understanding.

To price your regular cleaning click here.

To price your once-off cleaning click here.

We have 3 levels of cleaning. Our first level is a standard clean. This is a light clean of the most important areas of your home and is perfect for regular cleanings. Our second level is a deep clean which is recommended for people who have not had a professional cleaning in the last 3 months. It’s also recommended to get a deep clean before you book a regular cleaning from us. This initial deep clean makes it much easier for your cleaners to keep your home in tip-top shape. Our third level is a comprehensive end of tenancy cleaning (also known as move-in/move-out cleaning) or post-construction cleaning.

Please call 1800 911 096 with any questions.

Each of our cleaners works to a very specific checklist for each room that they clean. They tick each item as it’s completed and after completing your cleaning they will sign it and leave a copy of the checklist on your kitchen table for you to read. Working this way allows you to know exactly what has been cleaned and makes sure that we never miss anything!

A deep clean is a very thorough cleaning of your home. It’s is recommended that you get one if you haven’t had a professional cleaning in the last 3 months. You should also get a deep clean as your first cleaning if you are commencing regular cleanings. This makes it significantly easier for us to keep your home sparkling. See a checklist of exactly what’s included in a deep clean here.

Nope. It’s still the same great price.

Yes they are.

You certainly can. We often perform end of tenancy cleanings (also known as move-in/move-out cleanings). We have a much longer checklist for these cleanings and you can add extras such as having us clean your fridge, oven and interior windows cleaned too. Click here for more on end of tenancy (move-in/move-out) cleanings.

Yes we do. Whether you have just done some light renovations on a bathroom or built a new house from the ground up, we can take care of the post construction clean-up for you. Give us a call on 1800 911 096 to book yours today.

A standard clean is a light clean of the most important areas of your home and is perfect for regular cleanings. Click here to see exactly what’s included.

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk… whatever is most convenient for you.

We provide absolutely everything, including all cloths, sponges, cleaning products, vacuum cleaners, steam cleaners and anything else we think we’ll need.

It can range from just one for very small jobs or up to 4 for bigger cleanings.

Rest assured that they are all thoroughly vetted, fully insured and highly trained.

We always strive to arrive bang on time and are proud of our punctuality record. However we ask you to please allow a 30 minute window for our arrival, in case we encounter heavy traffic. So if you book a cleaning for 2:00PM but need to leave at 2:10PM, it would be wise to actually book for 1:30PM instead. That way we can be there in plenty of time. However we also promise to call you if your cleaner is going to be late, for any reason.

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason.

To protect the safety of our cleaners, we cannot perform the following:

1) Dish washing
2) Laundry or folding laundry
3) Shopping or errands
4) Pick up, moving or remove clutter
5) We cannot step higher than the height of one chair.
6) Lifting items over 25lbs
7) Cleaning exterior windows and high reaching windows
8) Cleaning pet messes (including pet hair) and heavily soiled areas
9) Cleaning of mould, mildew, bodily fluids and bio-hazardous material (We may clean small amounts of mould and mildew from bathrooms if it can be removed easily)
10) Carpet cleaning
11) Deep stain removal
12) Landscaping and yard work
13) Garages, patios and balconies (apart from basic sweeping)
14) Extermination (insects etc).

Clutter Policy
We also can’t pick-up, move or remove clutter (we consider clutter to be 5 or more items in any given area, such as books, boxes, mail, papers, clothes, and rubbish etc.). If there is an area with 5 or more items then we will simply dust/clean around them as best as possible and they will not be moved.